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Hema

Controversies

Controversies tied to this brand in public sources. A listing is not a finding of fault.

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  1. 2021

    Hema responds to durian product description issue

    Company response

    After a blogger reported that the "Black Thorn" durian bought through Hema's app was not the genuine variety, Hema said it had used an image of D200 for the Malaysian D13 durian it sold and that calling D13 "MINI Black Thorn" was also disputed. Hema apologized, said it would fully refund all consumers who bought the product, and said it was advancing product labeling using international variety numbers.

    After a blogger reported that the “Black Thorn” durian bought through Hema's app was not the genuine variety, Hema said it had used an image of D200 for the Malaysian D13 durian it sold and that calling D13 “MINI Black Thorn” was also disputed. Hema apologized, said it would fully refund all consumers who bought the product, and said it was advancing product labeling using international variety numbers.

    Company response

    • Apology — 盒马

      由此给大家带来的误导，我们诚恳道歉。

    • Refund or compensation — 盒马

      针对购买过这款榴莲的全部消费者，我们将进行全额退款。

    • Remediation — 盒马

      我们已在推进在盒马APP内使用国际通用编号对榴莲品种进行标注，如猫山王榴莲会标注“马来西亚猫山王D197”。

    Source excerpt

    • 针对博主爆料盒马榴莲品种造假一事，盒马9日通过官方微博发文称是图片错误带来误导，承诺对购买过这款榴莲的全部消费者全额退款。
    • 盒马吃好点频道售卖的马来西亚D13榴莲，在商品文描中使用D200的图片，这是大错特错的。
    • 由此给大家带来的误导，我们诚恳道歉。
    Source

  2. 2018

    Shanghai store vegetable date label replacement incident

    In November 2018, a Freshippo store in Shanghai was found to have changed the date labels on vegetables including carrots, and Shanghai market regulation authorities opened an investigation. Freshippo's CEO apologized and removed the general manager of its Shanghai region from office. This entry concerns date-label management at the specific store that year.

    Source