Skip to content
Brand AI

7-Eleven

Controversies

Controversies tied to this brand in public sources. A listing is not a finding of fault.

Back to profile3 entries

  1. 2022

    Beijing fines 7-Eleven over website map

    Fine or penalty

    Chinese market regulators fined 7-Eleven in Beijing 150,000 yuan for displaying a map on its website that labeled Taiwan as an independent country. 7 & i Holdings said it would try to prevent a recurrence.

    Company response

    • Remediation — 7 & i Holdings

      The Beijing stores are owned by a subsidiary of Japanese firm 7 & i Holdings, which said it would "do our best to prevent a recurrence," The Guardian reported.

    Source excerpt

    • The company was fined 150,000 yuan ($23,519) by Chinese market regulators for displaying an "incorrect" and "incomplete" Chinese map that labeled Taiwan "an independent country," the Global Times, a Communist Party tabloid, reported Friday.
    • The Beijing stores are owned by a subsidiary of Japanese firm 7 & i Holdings, which said it would "do our best to prevent a recurrence," The Guardian reported.
    Source

  2. 2021

    Beijing fines 7-Eleven over website map labels

    Fine or penalty

    Beijing authorities fined the 7-Eleven convenience store in Beijing RMB150,000 after finding that its website labeled Taiwan as an independent country and used maps that did not identify certain disputed islands and borders as Beijing required.

    Company response

    • Remediation — Seven & i Holdings

      "We will do our best to prevent a recurrence," the company added.

    • Remediation — Seven & i

      Seven & i "is taking the issue seriously and making sure to prevent a recurrence," the company's spokesman said.

    Source excerpt

    • The 7-Eleven convenience store in Beijing has been fined for labelling Taiwan as an independent country on its website, reported.
    • "We will do our best to prevent a recurrence," the company added.
    • In December 2021, the local Beijing government had issued a warning and slapped a fine of RMB150,000 (S$31,900) on them.
    Source

  3. 2019

    7-Eleven Fuel app customer data exposure

    Issue disclosure

    In 2019, a fault in the 7-Eleven Fuel app allowed customers to view other users' personal details. 7-Eleven took the app offline for maintenance, later restored it, and said the matter was under investigation. The incident was reported as a data exposure affecting users of the fuel application.

    Company response

    • Remediation — 7-Eleven

      The issue has been resolved, and the 7-Eleven Fuel App is now online for all customers.

    • Investigation — 7-Eleven

      We are continuing to investigate

    Source excerpt

    • The issue has been resolved, and the 7-Eleven Fuel App is now online for all customers.
    • We are continuing to investigate
    • The 7-Eleven fuel app, which the company said this week has been downloaded two million times, was taken offline for a matter of hours on Thursday after a customer alerted the company to the fact that he was able to access the personal information of several other customers via the app.
    Source