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Cainiao

Controversies

Controversies tied to this brand in public sources. A listing is not a finding of fault.

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  1. 2025

    Cainiao Post Stations' 100-Yuan 'Fine' for Unscanned Pickups Sparks Controversy

    In October 2025, consumers reported that after picking up parcels at Cainiao Post stations without scanning them out, the stations demanded a 100-yuan "fine," sparking heated discussion. Responses from multiple parties said stations have no right to fine users; only statutory administrative organs have punishment power. The Measures for the Administration of the Express Delivery Market, effective since March 2024, explicitly state that express deliveries may not be left at stations without consent; the Cainiao Post station model has also long been criticized for "not delivering to the door." Cainiao responded that it will investigate and handle the matter.

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