Recent events
Recent events tied to this brand in public sources.
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2021
Jacada and CallMiner announce technology partnership
Jacada announced a strategic technology partnership with CallMiner, combining CallMiner’s Eureka platform with Jacada’s Interact low-code automation platform for real-time agent assistance and automation solutions.
2020
CallMiner announces the Continuum Maturity Model
CallMiner announced the release of the Continuum Maturity Model, a framework for organisations to assess their use of engagement analytics and identify steps to improve maturity across people, process, and technology.
2020
CallMiner launches Coronavirus Customer Think Tank
CallMiner launched its Coronavirus Customer Think Tank in March as a peer community for contact centre and speech analytics leaders to share operational and service-related best practices and ask questions.