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Carnival Cruise Line

Controversies

Controversies tied to this brand in public sources. A listing is not a finding of fault.

Back to profile3 entries

  1. 2021

    Carnival Cruise Line discloses personal data breach

    Issue disclosure

    Carnival Cruise Line disclosed that it had detected unauthorized access to its computer systems in March. According to the company, the breach affected personal information belonging to some guests, employees and crew. Carnival stated that there was evidence indicating a low likelihood of the data being misused. The disclosure was reported on 17 June 2021.

    Carnival disclosed that it had detected unauthorized access to its computer systems in March. It said the breach affected personal information of some guests, employees and crew, and that there was evidence indicating a low likelihood of the data being misused.

    Company response

    • Investigation — Carnival

      hired a cyber security firm to investigate the breach

    • Remediation — Carnival

      to shut down the event and prevent further unauthorised access

    • Ongoing disclosure — Carnival

      alerted individuals whose data had been compromised and set up a call center to respond to their queries

    Source excerpt

    • Cruise operator Carnival said on Thursday it had detected unauthorised access to its computer systems in March, after which it alerted regulators and hired a cyber security firm to investigate the breach.
    • detected unauthorised access to its computer systems in March
    • There is evidence indicating a low likelihood of the data being misused,
    Source

  2. 2021

    Carnival discloses customer and workforce data breach

    Issue disclosure

    Carnival disclosed that attackers accessed portions of its IT systems and personal information relating to some guests, employees, and crew. The accessed information included personal, financial, and health data. Carnival also warned affected people of a low likelihood of misuse.

    Company response

    • Ongoing disclosure — Carnival

      The cruise line operator also warned impacted customers, employees, as well as Carnival Cruise Line, Holland America Line, Princess Cruises, and medical operations crew that they found evidence indicating "a low likelihood of the data being misused."

    Source excerpt

    • The cruise line operator also warned impacted customers, employees, as well as Carnival Cruise Line, Holland America Line, Princess Cruises, and medical operations crew that they found evidence indicating "a low likelihood of the data being misused."
    • It appears that in mid-March, the unauthorized third-party gained access to certain personal information relating to some of our guests, employees, and crew.
    • Carnival Corporation, the world's largest cruise ship operator, has disclosed a data breach after attackers gained access to some of its IT systems and the personal, financial, and health information belonging to customers, employees, and crew.
    Source

  3. 2019

    Carnival Glory makes contact with Carnival Legend while docking

    Safety incident

    Carnival Glory came into contact with Carnival Legend while docking in Cozumel, Mexico, and six passengers sustained minor injuries. Carnival said the ship was inspected and could sail safely back to New Orleans. The captain said a formal investigation was underway and the company offered guests onboard credit.

    Company response

    • Apology — Carnival Cruise Line

      In a letter sent to guests on Friday, Carnival Cruise Line apologized for an earlier accident in Cozumel, Mexico, during which the Carnival Glory came into contact with the Carnival Legend while docking, resulting in six passengers sustaining minor injuries.

    • Investigation — Carnival Cruise Line

      A formal investigation is underway to confirm the cause of the accident, which we believe was due to spontaneous wind gusts and strong currents

    • Refund or compensation — Carnival Cruise Line

      We will be extending a US$100, per stateroom, onboard credit to your Sail & Sign account.

    Source excerpt

    • In a letter sent to guests on Friday, Carnival Cruise Line apologized for an earlier accident in Cozumel, Mexico, during which the Carnival Glory came into contact with the Carnival Legend while docking, resulting in six passengers sustaining minor injuries.
    • The initial incident, which Carnival is referring to as an allision as opposed to a collision, took place on Friday morning at approximately 8:50 a.m.
    Source