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摩洛哥皇家航空集团

争议事件

以下收录公开来源中与该品牌相关的争议事件。列出一条并不表示过错已经证实。

返回词条共 3 条

  1. 2020

    经合组织消费者权益投诉

    一份根据经合组织准则向法国国家联络点提交的投诉称，摩洛哥皇家航空未遵守有关消费者权益的条款。国家联络点程序于2020年12月作出最终声明。该事项涉及负责任商业行为和消费者待遇；不应将其解读为刑事定罪。

    来源

  2. 2020

    皇家航空就航班上的不雅照片道歉

    公司回应

    皇家航空在一张于其航班上拍摄的不雅照片在社交媒体流传后发表声明，向客户道歉。该航空公司称调查显示事件属于个别情况，并表示已严肃处理涉事人员。

    品牌回应

    • 道歉 — Royal Air Maroc

      RAM shared a press release today to explain the circumstances, in which the photo was taken and apologized to its customers for the “irresponsible behavior.”

    • 调查 — Royal Air Maroc

      The company said it has carried out an in-depth investigation, demonstrating “the isolated nature of the incident.”

    • 人事处理 — Royal Air Maroc

      The flag-carrier announced that it dealt with the people involved in the incident with the “utmost firmness,” vowing to take legal actions against them to fix the damage to the carrier’s reputation.

    来源摘录

    • The photo of Valerie Kybad, a porn actress, wearing underwear on a RAM flight has created a wave of controversy in Morocco.
    • The company said it has carried out an in-depth investigation, demonstrating “the isolated nature of the incident.”
    • Rabat - Morocco’s state-owned carrier Royal Air Maroc (RAM) has issued a statement to apologize to its customers after an indecent photo taken on one of the airline’s flights circulated on social media.
    来源

  3. 2020

    利比里亚法院裁定皇家摩洛哥航空向乘客支付赔偿

    裁决

    蒙罗维亚民事法院裁定，皇家摩洛哥航空须向一名行李遗失的乘客支付350,162美元赔偿。航空公司在庭审中称行李因超重而未被装载；法院裁定航空公司承担责任。

    来源摘录

    • The Civil Law Court of Monrovia, the capital of Liberia, has ordered Royal Air Maroc to pay $350,162 in damages to a passenger for losing his luggage.
    • After listening to both parties, the Judge ordered RAM to pay $350,162 in compensation.
    • In response, RAM told the judge Karnga’s luggage was not loaded because it was overweight.
    来源