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Dŵr Cymru Welsh Water

Controversies

Controversies tied to this brand in public sources. A listing is not a finding of fault.

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  1. 2024

    Ofwat intervention over leakage and consumption reporting

    In March 2024, Ofwat concluded that Welsh Water had misled customers and regulators regarding its reported performance on leakage and per-capita consumption. The regulator ordered the company to provide £40 million for customer benefit.

    Source

  2. 2021

    Dŵr Cymru Welsh Water fined over river pollution

    Fine or penalty

    Dŵr Cymru Welsh Water was fined £180,000 plus £25,000 in costs after accepting fault for an illegal sewage discharge from its Five Fords treatment plant. The discharge killed about 2,500 fish in the Afon Clywedog. The company acknowledged responsibility for the incident.

    Source excerpt

    • A DRINKING water and wastewater operator has been fined £180,000 after an incident that killed about 2,500 fish.
    • Imposing a fine of £180,000 plus £25,000 costs, the judge said he had taken into account the company's openness and acceptance of guilt - they had not tried to cut corners or shirk responsibility.
    • The discharge occurred on September 4, 2018 resulting in what is thought to be the largest fish kill in North Wales.
    Source