Controversies
Controversies tied to this brand in public sources. A listing is not a finding of fault.
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2021
Employee Secretly Diverts Cargo, Customer Overpays Freight
In January 2021, China Economic Net reported that an employee of Deppon Express used customer information to privately transfer cargo, causing the customer to pay RMB 3,000 more in freight. Deppon said the person involved was a former courier who had used the company’s name to solicit shipments and had been dealt with seriously. Deppon apologized and handled the matter.
2019
Staff Leak 500,000 Customer Records in Fraud Worth Over RMB 12 Million
In 2019, several couriers and a regional manager at Deppon Express stole about 500,000 customer records and provided them to unscrupulous e-commerce operators to carry out a “99 yuan cash-on-delivery” scam, with the case value exceeding RMB 12 million; 13 people were criminally detained. Deppon said it cooperated with police arrests and strengthened information security management. The case exposed loopholes in personal information management in the express delivery industry.