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Domino's Pizza Group

Controversies

Controversies tied to this brand in public sources. A listing is not a finding of fault.

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  1. 2019

    Supreme Court denies Domino’s appeal in website accessibility case

    Ruling

    The U.S. Supreme Court denied Domino’s petition challenging a lower-court ruling in Guillermo Robles’s lawsuit alleging that the pizza chain’s website and app were inaccessible to blind users, leaving that ruling in place.

    Company response

    • Clarification — Domino's Pizza

      Domino's issued a statement expressing its disappointment over the Supreme Court's decision and said that it looks forward to presenting the case at trial court.

    Source excerpt

    • Domino's issued a statement expressing its disappointment over the Supreme Court's decision and said that it looks forward to presenting the case at trial court.
    • The case was started by a blind man named Guillermo Robles, who sued Domino's after being unable to order pizzas from the company's website and mobile app despite using screen-reading software.
    • Domino's appealed against this ruling with the Supreme Court, which denied the petition on Monday and left the lower court's decision in standing.
    Source

  2. 2007

    Allegations concerning franchise-worker treatment

    A Newsnight report alleged that some Domino's workers experienced deductions related to delivery-car insurance and that one employee's first-week wages were treated as unpaid training. Chief executive Stephen Hemsley disputed the claim that such practices were systemic throughout the franchise network.

    Source

  3. Use of zero-hour contracts

    The United Kingdom Domino's franchise network has made extensive use of zero-hour contracts, an employment practice that has attracted broader public and political debate.

    Source