Controversies
Controversies tied to this brand in public sources. A listing is not a finding of fault.
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2024
Polish consumer-protection penalties
Poland's Office of Competition and Consumer Protection imposed a PLN 2,782,817 fine over conduct it considered contrary to collective consumer interests. It also imposed a PLN 674,622 penalty concerning a prohibited contractual clause; the latter decision was reported as not final.
2019
Court finding concerning dental-treatment standards
A German court ruled that certain aspects of DrSmile's treatment approach did not satisfy applicable dental standards, in the context of wider concerns about remote examination and professional supervision.
Professional criticism of remote aligner treatment
Dental professionals have criticized aligner models that may involve home impressions or limited direct examination, raising questions about diagnosis, treatment suitability and clinical monitoring. The available material describes this as an area of controversy rather than a single resolved proceeding.