Controversies
Controversies tied to this brand in public sources. A listing is not a finding of fault.
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2020
Customer-data cyberattack
easyJet disclosed that a cyberattack had exposed personal information linked to approximately nine million customers. The incident became a significant data-security issue for the airline and its customers.
2020
easyJet disclosed cyberattack affecting customer data
Issue disclosure
easyJet disclosed that a cyberattack accessed email and travel details for around nine million customers and credit card details for more than 2,000. The company said it did not appear that personal information had been misused.
Company response
Ongoing disclosure — easyJet
we are contacting those customers whose travel information was accessed and we are advising them to be extra vigilant, particularly if they receive unsolicited communications.
Investigation — easyJet
It has engaged leading forensic experts to investigate the issue
Apology — easyJet
We would like to apologise to those customers who have been affected by this incident
Source excerpt
Easyjet has given notice of a massive data breach in which some nine million customers have had their names and email addresses accessed. The airline says that only “a very small subset of customers (2,208)” have also had their credit card details accessed.
As soon as we became aware of the attack, we took immediate steps to respond to and manage the incident and engaged leading forensic experts to investigate the issue. We also notified the National Cyber Security Centre and the ICO. We have closed off this unauthorised access.
A cyber attack on British airline easyJet accessed the email and travel details of around nine million customers, as well as the credit card details of more than 2,000 of them, it said on Tuesday.
2020
Woman sues easyJet over alleged gender discrimination
Lawsuit filed
Melanie Wolfson sued easyJet, alleging that airline staff asked her to change seats to accommodate ultra-Orthodox Jewish men who did not want to sit next to a woman. She is claiming close to $20,000 in compensation. The airline said it does not discriminate on any grounds.
Company response
Denial — easyJet
we do not discriminate on any grounds.
Source excerpt
A woman is suing easyJet after she was asked to move seats as ultra-Orthodox Jewish men didn’t want to sit beside a female passenger.
we do not discriminate on any grounds.
Wolfson decided to sue the airline for a violation of Israeli law and is claiming close to $20,000 compensation.
2020
Lawsuit filed against EasyJet over requests to change seats
Lawsuit filed
A British-Israeli woman filed a lawsuit against EasyJet, alleging that the airline asked her to change seats on two flights because Haredi men preferred not to sit next to a woman. According to the report, the lawsuit was filed the week before the article's publication. The report does not specify the outcome of the lawsuit or any response from the airline.
A British-Israeli woman sued EasyJet, alleging that the airline asked her to change seats on two flights because Haredi men preferred not to sit next to a woman. The article says the lawsuit was filed the week before publication.
Source excerpt
A British-Israeli woman is suing the budget airline EasyJet for asking her to change seats on two separate flights because a haredi man preferred not to sit next to a woman.
The lawsuit was filed last week on behalf of Tel Aviv resident Melanie Wolfson, 38, by the Israel Religious Action Center, a division of the Reform movement in Israel, Haaretz first reported.
2020
Union alleges EasyJet may use pilots’ sickness records in redundancy criteria
Issue disclosure
In a dispute over redundancy criteria, the union Balpa alleged that EasyJet intended to use pilots’ sickness records when deciding redundancies and said the approach could put safety at risk. EasyJet said general absenteeism could form part of its assessment, denied that sickness would be a key component, and said its proposals were at an early stage. The disagreement centered on how sickness records might factor into redundancy decisions and on the airline’s characterization of the proposals as preliminary.
Company response
Denial — EasyJet
Clarification — EasyJet
It is not true to say that sickness is a key component of the proposals. We have put forward a full range of criteria, including absence, for discussion with the union
Source excerpt
EasyJet has been accused of intending to use pilots' sickness records when drawing up plans for over 700 job cuts.
The Balpa pilots' union said it was "unnecessary and wrong", claiming the airline was risking safety because unwell staff would report for work.
The pilots’ union has branded proposals by easyJet to use sick days as a factor when deciding who to axe as part of its wave of redundancies as “unnecessary and wrong”.
2020
Northern Ireland easyJet customers begin group litigation
Lawsuit filed
Lawyers representing more than 50 customers in Northern Ireland began group litigation against easyJet, alleging breaches of privacy and data protection connected to the data breach.
Source excerpt
But lawyers representing more than 50 customers in Northern Ireland have begun a group litigation against the airline.
Last week easyJet announced it had been the target of a "highly sophisticated cyber-attack".
Email addresses and travel details of nine million customers were exposed, with more than 2,200 also having their credit card details accessed.
2020
easyJet discloses cyberattack and data breach
Issue disclosure
easyJet announced that it had suffered a cyberattack and data breach affecting approximately nine million customers; around 2,200 are believed to have had payment details stolen. The article says easyJet warned affected customers about possible phishing attacks.
Company response
Ongoing disclosure — easyJet
The airline announced the breach on 19 May but has said that it will notify everyone affected by 26 May.
Source excerpt
The company has gone public to warn the nine million people affected that they could be targeted by phishing attacks.
The airline announced the breach on 19 May but has said that it will notify everyone affected by 26 May.
The hack, which easyJet described as a ‘highly sophisticated cyberattack’, has affected approximately nine million customers, although only around 2,200 of those are believed to have had their payment details stolen.