Controversies
Controversies tied to this brand in public sources. A listing is not a finding of fault.
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2008
Cancellation of approximately 161,000 credit cards
Egg cancelled the cards of around 161,000 customers, or approximately 7% of its cardholders, giving them 35 days' notice. The bank presented the action as a response to risk, while affected customers and commentators questioned whether profitable but non-interest-paying customers were being removed.
2008
Payment-protection-insurance mis-selling fine
The Financial Services Authority fined Egg £721,000 for inappropriate and persistent sales techniques involving payment-protection insurance attached to credit cards.
2008
Disputed ATM transactions and attempted imprisonment of a customer
Egg argued that its Chip and PIN cards could not be cloned and accused a customer of dishonesty over disputed ATM transactions. The customer was arrested during the investigation and was ultimately acquitted.