Controversies
Controversies tied to this brand in public sources. A listing is not a finding of fault.
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2020
CFPB lawsuit and consent resolution involving Encore and Cabot
The CFPB filed a lawsuit against Encore and Cabot. The October resolution required additional consumer redress of $78,308.81, a $15 million civil monetary penalty, and five years of monitoring.
2020
CFPB files lawsuit against Encore
Lawsuit filed
The Consumer Financial Protection Bureau filed a lawsuit against Encore Capital Group and its subsidiaries. The lawsuit alleged violations of a 2015 consent order. The alleged violations involved collection litigation disclosures, time-barred debts and payment processing.
Source excerpt
Yesterday, the Consumer Financial Protection Bureau (CFPB) filed a lawsuit against Encore Capital Group, Inc. and its subsidiaries—Midland Funding, LLC and Midland Credit Management, LLC—for allegedly violating terms of the 2015 consent order between the parties, specifically as it relates to collection litigation disclosures and time-barred debts.
2015
New York debt-collection settlement
New York State Attorney General Eric Schneiderman sued Encore over alleged unethical practices. The settlement required a $675,000 penalty and the vacating of more than 4,500 court judgments against borrowers.
2015
Consumer Financial Protection Bureau enforcement action
The CFPB alleged that Encore pressured borrowers using false statements, lawsuits, and robo-signed court documents. The matter involved reported consumer refunds of approximately $42 million, a $10 million penalty, and an injunction restricting collection on specified debts.