Controversies
Controversies tied to this brand in public sources. A listing is not a finding of fault.
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2021
Mercedes-Benz recalls EQS and S-Class vehicles over infotainment software issue
Recall announced
Mercedes-Benz announced a voluntary recall affecting about 227 EQS and S-Class vehicles in the United States because incorrectly configured software could let drivers access television streaming and other digital content while driving. The company said it was not aware of crashes or injuries caused by the issue and had disabled the glitch through a server software update, so owners did not need to visit a dealer.
Company response
Remediation — Mercedes-Benz
The Stuttgart-based firm has already updated the software on the server that links the potentially affected cars in the United States. That means the glitch has been disabled and owners of EQS and S-Class models will not need to stop by a dealer for a software update.
Source excerpt
Mercedes-Benz notes that the cars included in the recall are equipped with software that’s incorrectly configured to let motorists access digital content, like television streaming and the owner’s manual, while driving.
It adds that it is not aware of crashes or injuries caused by the issue, and that it launched the recall campaign voluntarily.
Assigned recall number 21V-931, the campaign affects about 227 examples of the EQS and the S-Class built between December 8, 2020, and October 13, 2021.