Controversies
Controversies tied to this brand in public sources. A listing is not a finding of fault.
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2024
GoToGate UK civil claim and settlement
A businessman obtained a settlement after suing GoToGate's UK company. The allegations included misrepresentation of a flight sale and refusal to apply the refund conditions associated with American Airlines. The matter was reported as a settlement rather than a finding establishing all allegations.
Refund and customer-service controversy involving consumer brands
Gotogate, Mytrip and Supersaver have faced sustained criticism over slow or difficult refund processing, customer-support accessibility and alleged deductions or administration charges. Coverage during and after the COVID-19 disruption described cases in which airlines had approved refunds but customers reported difficulty receiving the money from the intermediary.