Controversies
Controversies tied to this brand in public sources. A listing is not a finding of fault.
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2021
Eversource notifies customers of exposed personal information
Issue disclosure
Eversource notified customers that personal information had been compromised on an unsecured cloud server. The article reports that files containing information of about 11,000 Massachusetts customers could have been publicly accessed after a cloud storage site was misconfigured; it also says the company enhanced security procedures and offered affected individuals one year of identity theft monitoring.
Company response
Remediation — Eversource Energy
The company “made enhancements to its system security and procedures.”
Refund or compensation — Eversource Energy
Eversource is offering identity theft monitoring for affected individuals for one year.
Source excerpt
The notification letter states that on March 16, 2021, Eversource discovered that the “[c]ompany cloud storage site had been misconfigured so that its files could have been publicly accessed.”
Eversource Energy, which is the largest energy supplier in New England with 4.3 million customers in Connecticut, Massachusetts, and New Hampshire, is notifying customers that their personal information was compromised on an unsecured cloud server.
It is reported that the files contained in the misconfigured folder, created in 2019, were unencrypted and included the personal information of some 11,000 Massachusetts customers.