Controversies
Controversies tied to this brand in public sources. A listing is not a finding of fault.
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2022
Customer-review suppression allegations
The FTC alleged that Fashion Nova blocked or failed to publish some negative customer reviews while displaying more favorable reviews. The company agreed to a $4.2 million settlement.
2022
Fashion Nova agrees to FTC settlement over customer reviews
Settlement
Fashion Nova agreed to a proposed $4.2 million settlement with the FTC over allegations that it concealed negative customer reviews. The settlement would also bar misrepresentations about reviews and require the company to post customer reviews, subject to stated content exclusions.
Company response
Denial — Fashion Nova
In an emailed statement to The Epoch Times, Fashion Nova called the allegations “inaccurate and deceptive” and claimed the company has never concealed negative customer reviews of its products.
Remediation — Fashion Nova
The spokesperson said that the same issue had been fixed several years ago and that all of the previously unpublished reviews had now been posted to the website, as long as they did not contain obscene, sexually explicit, or inappropriate content.
Source excerpt
In a complaint, the FTC alleged that between late 2015 and November 2019, the California-based retailer used a third-party online product review management interface to automatically post four- and five-star reviews to its website and block reviews with lower stars from being posted, pending the company’s approval.
Under the proposed settlement (pdf) between the FTC and Fashion Nova, the company will pay $4.2 million for “harm consumers incurred.”
Fast fashion retailer Fashion Nova will pay more than $4 million in a settlement with the Federal Trade Commission (FTC) over allegations that it concealed negative customer reviews of its products.
2022
FTC finalizes settlement with Fashion Nova over customer reviews
Settlement
The Federal Trade Commission announced a final administrative complaint and decision and order finalizing a settlement with Fashion Nova over allegations that the retailer suppressed reviews rated below four stars while its website represented that all reviews would be posted. The order required Fashion Nova to pay $4.2 million and imposed restrictions and review-display requirements.
Source excerpt
On March 21, 2022, the Federal Trade Commission (FTC) announced a final administrative complaint and decision and order that finalizes a settlement with a California online fashion retailer to settle allegations that the retailer’s website suppressed reviews with ratings lower than four stars out of five despite its website purporting to represent that all reviews would be posted.
The decision and order requires that Fashion Nova pay $4.2 million in monetary damages.
The FTC’s Complaint The FTC’s administrative complaint alleges that Fashion Nova deceived consumers by posting favorable reviews of the company’s products to its website, while intentionally withholding reviews that were lower than four stars out of five.
2020
Shipping-delay and refund allegations
The FTC alleged that Fashion Nova failed to properly notify customers about shipping delays and did not issue refunds as required in certain cases. The company agreed to a $9.3 million settlement.
2020
Playboy sues Fashion Nova over bunny costume
Lawsuit filed
Playboy filed a lawsuit against Fashion Nova alleging trademark infringement over a bunny costume that Fashion Nova was selling. According to the source, Playboy had sent Fashion Nova a cease-and-desist notice, and Fashion Nova continued selling the costume. The report describes the dispute as a controversy involving the two brands and the costume at issue.
Playboy is suing Fashion Nova for alleged trademark infringement over a bunny costume Fashion Nova was selling. The source also says Playboy had sent Fashion Nova a cease-and-desist notice and that Fashion Nova continued selling the costume.
Source excerpt
TMZ reports Playboy is suing Fashion Nova for trademark infringement for stealing their iconic costume.
Fashion Nova's bunny costume, includes cuffs, collar, bowtie, corset, ribbon name tag, bunny ears and tail and are for sale on the website.
The lawsuit, filed in federal court in Los Angeles on Monday, claims Fashion Nova deliberately copied the dresses ‘in conscious disregard of Versace’s superior rights'.
2020
Fashion Nova girls' clothing range draws backlash
Public backlash
Fashion Nova's new range of girls' clothing drew criticism on social media, with people calling it inappropriate and questioning the names of some outfits.
Source excerpt
New range of girls clothes come under fire and accused of being 'inappropriate'.
People took to social media to share their disgust, calling range 'too grown up'.