Controversies
Controversies tied to this brand in public sources. A listing is not a finding of fault.
Back to profile7 entries
2024
Minnesota solar-finance lawsuit
Minnesota's attorney general sued Dividend Finance and other solar lenders, alleging deceptive trade practices, deceptive lending, hidden fees, and unlawful interest charges in residential solar loans.
2023
Early Access loan litigation
A jury found that Fifth Third breached aspects of its Early Access loan program, but customers were not awarded damages because the terms had been disclosed. The litigation highlighted the product's high effective cost and fee structure.
2022
Payment-processing telemarketing litigation settlement
Small-business plaintiffs brought claims involving alleged violations of telemarketing laws against Fifth Third and payment-processing entities. A $50 million settlement was finalized in 2022.
2020
CFPB cross-selling enforcement action
The CFPB alleged that Fifth Third employees opened or sold products through unlawful cross-selling practices. The matter was resolved in 2024 with a monetary payment and remedial requirements.
2020
Fifth Third Bank warns customers of employee data breach
Issue disclosure
Fifth Third Bank warned customers about a data breach and said some employees apparently took customer information. The bank said it fired the workers it believed were involved. The event was reported on February 17, 2020.
Company response
Personnel action — Fifth Third Bank
The nation’s 16th-largest bank said it fired the workers it believed to involved.
Source excerpt
Fifth Third, the sixth-largest bank by deposits in the Sarasota-Manatee region, confirmed last week that some of its employees apparently swiped customer information.
The nation’s 16th-largest bank said it fired the workers it believed to involved.
Fifth Third Bank is warning customers about a data breach that looks like an inside job.
2020
Fifth Third Bank warns customers of possible misuse of personal information
Issue disclosure
Fifth Third Bank warned some customers that former bank employees may have misused their personal information. According to the bank, it believed that a small number of former employees misused the information, with the conduct dating back to summer 2018. The warning concerned possible misuse of personal information by former employees rather than a confirmed external data breach.
Company response
Ongoing disclosure — Fifth Third Bank
Fifth Third Bank has warned some customers that their personal information may have been misused by former bank employees in an apparent data breach.
Source excerpt
Fifth Third Bank has warned some customers that their personal information may have been misused by former bank employees in an apparent data breach.
In a letter to customers, Fifth Third said it believes "a small number of former employees" misused the info dating to summer 2018.
2015
Indirect auto-lending discrimination settlement
The U.S. Department of Justice and the Consumer Financial Protection Bureau announced an $18 million settlement over allegations that Fifth Third's indirect auto-lending practices resulted in discriminatory pricing for African American and Hispanic borrowers.