Controversies
Controversies tied to this brand in public sources. A listing is not a finding of fault.
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2020
CFPB sues Fifth Third over alleged unauthorized accounts
Lawsuit filed
The Consumer Financial Protection Bureau filed a lawsuit against Fifth Third Bancorp, alleging that it opened bank and credit card accounts without consumers’ knowledge and used aggressive sales tactics. Fifth Third called the lawsuit “unnecessary and unwarranted” and said it would defend itself.
Company response
Denial — Fifth Third
Fifth Third responded Monday by calling the lawsuit “unnecessary and unwarranted,” and vowed to defend itself.
Source excerpt
Fifth Third responded Monday by calling the lawsuit “unnecessary and unwarranted,” and vowed to defend itself.
2020
Fifth Third discloses customer data sharing by employees
Issue disclosure
Fifth Third said a small group of employees who may have been tied to a fraud ring shared the personal data of about 100 customers with people outside the bank. The company described the activity as an orchestrated effort to defraud customers, but said it was not a data breach.
Source excerpt
A "small group'' of Fifth Third employees who could be tied to a fraud ring were responsible for sharing the personal data of about 100 customers with people outside the bank, the company said Thursday.
Fifth Third declined to give an exact number of employees involved in what they described as an "orchestrated effort" to defraud customers, but not a data breach, as had been reported.