Controversies
Controversies tied to this brand in public sources. A listing is not a finding of fault.
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2025
Multi-day banking-services outage
A technical and power-related incident at FIS caused service disruptions for multiple financial institutions in January 2025, including Capital One. Reported impacts included delayed or inaccessible deposits, payment problems, and unavailable or inaccurate account information. FIS stated that the incident was not caused by a cyberattack. The event generated negative publicity and was associated with litigation involving affected banking customers and institutions.
2011
eFunds prepaid-card ATM attack
eFunds Prepaid Solutions, then part of FIS, was affected by a sophisticated ATM cash-out attack. Attackers used 22 stolen prepaid cards tied to one FIS client and withdrew approximately $13 million.
2007
Certegy consumer-record theft and privacy litigation
Certegy Check Services, a business associated with FIS, disclosed in July 2007 that an employee had stolen consumer records containing credit-card, bank-account, and other personal information. The reported number of affected records was later raised from approximately 2.3 million to approximately 8.5 million. A class-action lawsuit was subsequently filed against Certegy and FIS in connection with the privacy breach.