Controversies
Controversies tied to this brand in public sources. A listing is not a finding of fault.
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2023
Worker campaign over alleged underpayment and conditions
United Workers Union members campaigned over alleged underpayment, wage cuts and poor working conditions at more than 150 Fitness First and Goodlife Health Clubs. The cited account says instructors later pressured management into conceding to their demands.
2009
Choice criticism of sales and cancellation practices
An Australian Choice magazine exercise using shadow shoppers criticized Fitness First's sales approach, describing pressure to sign complicated contracts and inadequate explanation of cancellation terms.
2009
Alleged Sydney trainer assault
A Sydney trainer allegedly pushed a member down stairs after a dispute concerning closing time. The member was reported to have been hospitalized with a broken nose and a forehead injury requiring stitches.
2008
Cancellation-fee contract dispute in New South Wales
Fitness First pursued a member for a $200 cancellation fee after she said medical circumstances prevented her from using the club and that she had not understood the agreement. The New South Wales Supreme Court ruled for Fitness First on appeal, overturning an earlier tribunal decision.
2004
Australian gym-service criticisms
A July 2004 study comparing Australian gyms reported that Fitness First respondents were less likely to say they had received equipment instruction, a fitness assessment or advice on an appropriate exercise routine.
Direct-debit cancellation complaints
Historical reports described cases in which direct-debit payments continued after members had cancelled their memberships.