Controversies
Controversies tied to this brand in public sources. A listing is not a finding of fault.
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2020
Pandemic refund controversy
Customers and regulators criticized Flight Centre for withholding deductions from refunds after suppliers failed to provide travel services. The company later altered its approach following warnings from the Australian Competition and Consumer Commission and the threat of legal action, but refund delays continued to attract complaints.
2020
Alleged employee underpayment
Flight Centre faced court proceedings in December 2020 concerning alleged underpayment of staff.
2018
Sales practices and workplace culture allegations
Australian reporting alleged that consultants were encouraged to overcharge customers to generate commissions and examined claims of low base pay, bullying, harassment and a highly coercive workplace culture.
2017
Price-match fee criticism
Flight Centre was criticized over reports that customers seeking a price match were charged a $49 fee.
2016
Dispatches investigation into Flight Centre UK
Channel 4's Dispatches program alleged that Flight Centre UK used undisclosed flight mark-ups, treated older customers differently, failed to provide some refunds for refundable fares and blocked seats.