Recent events
Recent events tied to this brand in public sources.
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2021
Genesys announces BeyondCX eLearning program
Genesys announced BeyondCX, an eLearning program for contact center employees and supervisors that teaches skills for delivering empathetic, personalized experiences. Its first season was available by subscription at the time of the announcement.
2021
NovelVox makes solutions available on Genesys AppFoundry
NovelVox announced that its solutions for Genesys users were available on Genesys AppFoundry, including CTI connectors, wallboards and agent accelerators.
2021
SK Telecom and Genesys partner on AI contact center service
SK Telecom said it partnered with Genesys to integrate their technologies for a cloud-based AI call center service. The companies aim to become the top player in South Korea's cloud contact center market by 2024.
2021
Suncorp upgrades contact centre platform
Suncorp upgraded the software underpinning its contact centre operations to Genesys Engage, which will be used by about 7,000 agents.
2021
Genesys completes acquisition of Bold360
Genesys completed its acquisition of Bold360 from LogMeIn on May 5, 2021.
2021
Genesys announces intended acquisition of Bold360
Genesys announced its intention to acquire Bold360 from LogMeIn. The transaction was expected to close in the first half of 2021; the article reports an announced intention, not a completed acquisition.
2020
Infosys and Genesys announce five-year partnership
Infosys announced a five-year partnership with Genesys to develop and deploy solutions in the customer experience market and expand their customer experience and contact center offerings.
2020
Finn AI banking chatbot becomes available on Genesys AppFoundry
Finn AI announced that its banking chatbot is available on the Genesys AppFoundry marketplace and integrates with Genesys Engage and Genesys Cloud.
2020
Genesys agrees to title sponsor Texas Motor Speedway race
Genesys entered a multi-year agreement with Texas Motor Speedway and will serve as the title sponsor of the NTT INDYCAR SERIES race named the Genesys 600.
2020
Genesys becomes title sponsor of the Genesys 600
Genesys entered a multi-year agreement with Texas Motor Speedway and will serve as title sponsor of the NTT INDYCAR SERIES race named the Genesys 600.
2020
Genesys renames PureCloud to Genesys Cloud
Genesys announced that it is changing the name of its flagship SaaS offering from PureCloud to Genesys Cloud.
2020
Genesys announces usage-based Genesys Cloud pricing
Genesys announced that it was rolling out usage-based pricing for Genesys Cloud beginning in the first quarter of 2020, allowing customers to pay for selected hours and adjust users and subscription bundles.
2020
Genesys launches Experience as a Service
Genesys announced the launch of Experience as a Service, powered by Genesys Cloud, to enable organizations to provide personalization at scale.
2020
Genesys renames PureCloud to Genesys Cloud
Genesys announced that it was changing the name of its flagship software-as-a-service offering from PureCloud to Genesys Cloud.