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Getaround

Controversies

Controversies tied to this brand in public sources. A listing is not a finding of fault.

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  1. 2021

    District of Columbia settlement

    The District of Columbia attorney general announced a settlement requiring Getaround to pay $950,000, provide restitution to certain users whose cars were damaged or stolen, and implement changes to its platform. The settlement followed concerns about vehicle theft, location visibility, device tampering, and consumer losses.

    Source

  2. 2021

    Getaround settles with Washington, D.C. over alleged violations

    Settlement

    Getaround reached a settlement with Washington, D.C., requiring it to pay $950,000 and make operational changes, including customer restitution and clearer disclosures. The AG's office alleged licensing, consumer-protection, tax and misleading-safety-representation violations; Getaround denied violating consumer protection or tax laws, and the settlement was not an admission of guilt.

    Company response

    • Denial — Getaround

      A Getaround spokesperson told TechCrunch that the company “categorically disagrees” with the AG’s allegations.

    • Remediation — Getaround

      as soon as Getaround was notified of security issues affecting certain cars in the District, the company took immediate corrective action

    • Refund or compensation — Getaround

      Getaround will continue to compensate car owners who have filed valid claims for loss or damage.

    Source excerpt

    • The AG’s office claims that Getaround operated without a license in the district, misrepresented its service and made “untrue or misleading representations” about the safety of its car rental services.
    • The settlement, released Friday, requires the company to pay the city $950,000, in addition to implementing other changes, including paying restitution to customers whose vehicles were stolen or damaged while listed for rent on Getaround’s platform.
    • The settlement document makes clear that Getaround denies it violated any consumer protection or tax laws.
    Source

  3. 2021

    SAVVA sues Getaround over denied insurance claims

    Lawsuit filed

    SAVVA filed a civil lawsuit against Getaround, alleging that Getaround denied more than 100 insurance claims for vehicles rented through its platform while collecting fees intended to pay those claims. The article reports allegations, not a court determination.

    Source excerpt

    • SAVVA, a family-owned car rental company serving Southern California, has filed a civil lawsuit against car rental marketplace Getaround, Inc., alleging that Getaround, through fraudulent business practices, denied 100 plus insurance claims by SAVVA, for vehicles rented through Getaround's platform—while collecting fees from owners like SAVVA and renters, for purposes of paying out the insurance claims.
    Source

  4. 2020

    Vehicle theft and platform-security concerns

    News reports described criminals using Getaround and similar rental applications to identify vehicles, break into them, disable or remove Getaround Connect equipment, and take keys stored inside. Users also reported stolen, damaged, seized, or otherwise misused vehicles and disputes over insurance compensation. A former employee said the company had known since 2017 that its tracking devices were not tamper-proof.

    Source