Controversies
Controversies tied to this brand in public sources. A listing is not a finding of fault.
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2011
Automated promotional calls
GoodLife settled a CRTC matter concerning automated calls used to promote a new club without the required prior consent. The reported fine was CAD 300,000, accompanied by public notices.
2011
Customer cancellation and sales-practice criticism
Media reports described customer disputes involving cancellation, alleged aggressive sales tactics, and treatment at individual club locations. A CBC survey also associated the company with complaints about billing and cancellations.
2005
Misleading advertising settlement
A Competition Bureau investigation concerning allegedly misleading advertising ended with corrective notices, a reported CAD 75,000 penalty, and an agreement to avoid false or misleading representations.