Controversies
Controversies tied to this brand in public sources. A listing is not a finding of fault.
Back to profile5 entries
2021
Pixel 6 software and hardware reliability complaints
Some Pixel 6 and Pixel 6 Pro owners reported issues involving fingerprint unlocking, connectivity, software behavior, and other reliability concerns. Google addressed some reports through updates, but the episode affected perceptions of the first Tensor generation.
2021
Some Pixel phones lose HD Netflix playback after firmware update
Safety incident
Users of some Pixel 4, Pixel 4a and Pixel 5 phones reported that after updating their phones they could no longer watch Netflix streams in HD; the article attributes the issue to Widevine DRM downgrading from L1 to L3 after the update.
Source excerpt
部分 Pixel 4 / 4a / 5 手機用戶反映，在更新完手機之後，手機就無法觀看 HD 畫質的 Netflix 串流影片，而這問題的背後原因則與手機內建的 Widevine DRM 技術有關，在更新後它支援的等級從 L1 降至 L3
2021
Pixel March update linked to wireless charging problems
Issue disclosure
Users reported that after installing Google's March update, some Pixel phones using third-party wireless charging solutions could not charge wirelessly or stopped charging at 91%. The reports said Google's Pixel Stand was unaffected; the articles reported that Google had not provided an effective solution.
Source excerpt
受影響的用戶囊括 Pixel 3、Pixel 4 與 Pixel 5 系列，全部為採用非官方無線充電方案，Google 自家 Pixel Stand 無線充電座則不受影響。
Google 至今未有提供有效的解決方案，用戶只好暫時改用有線充電。
最近有用戶投訴在升級早前釋出的 3 月份更新後，無線充電功能就無法正常使用。
2019
Users report Pixel 3 shutting down below 30% battery
Hazard disclosure
Android Authority reported that some Pixel 3 users said their phones automatically shut down when the battery fell below 30%. The article says Android Authority contacted Google about the reports and was awaiting further information on a solution.
Source excerpt
据Android Authority报道，谷歌去年发售的Pixel 3最近出现了新的故障。一些用户表示，他们的Pixel 3在使用的过程中，会出现电量在30%以下的时候自动关机。
2017
Pixel 2 XL display and quality complaints
The Pixel 2 XL generation drew public complaints and media attention concerning display color, viewing characteristics, image retention, and other perceived quality issues. Google issued software-related responses and extended aspects of its warranty and support approach in affected markets.