Controversies
Controversies tied to this brand in public sources. A listing is not a finding of fault.
Back to profile4 entries
2021
Customer bill controversy during the Texas power crisis
Some customers received bills exceeding $5,000 after wholesale electricity prices reached the ERCOT maximum for several days. The episode prompted allegations of price gouging, intense public criticism, and a proposed class-action lawsuit.
2021
Texas false-and-misleading-practices case
The Texas attorney general sued Griddy over alleged false and misleading practices. The case was settled in August 2021 through cancellation of outstanding customer debts and a refund-claim process for customers who had already paid.
2021
Texas attorney general sues Griddy over customer bills
Lawsuit filed
Texas Attorney General Ken Paxton said he was suing electricity provider Griddy over bills charged to customers during the winter storm. The lawsuit accuses Griddy of violating the Texas Deceptive Trade Practices Act and seeks customer refunds; these are allegations, not a court finding.
Stated objective. Prevent Griddy from further misrepresenting its energy prices and recover costs for customers.
Company response
Denial — Griddy
We do not agree with the claims alleged in the complaint, and plan to vigorously defend against it.
Source excerpt
The lawsuit accused Griddy of violating the Texas Deceptive Trade Practices Act and seeks refunds for customers.
Texas’ attorney general said Monday he’s suing electricity provider Griddy for passing along AUSTIN, Texas - massive bills to its customers during last month’s winter storm.
Paxton's lawsuit says Griddy deceived customers when it promised low "wholesale" energy prices.
2021
Griddy seeks relief for customers facing high electricity bills
Company response
Griddy announced that it was seeking customer relief for residents facing expensive electricity bills after Winter Storm Uri.
Stated objective. Provide relief for residents who received expensive electricity bills.
Company response
Remediation — Griddy
On Friday, Griddy announced in a statement that it was “seeking customer relief” for the residents who were served with expensive electricity bills.
Source excerpt
On Friday, Griddy announced in a statement that it was “seeking customer relief” for the residents who were served with expensive electricity bills.
Many Texans woke up after Winter Storm Uri with energy bills costing them thousands of dollars, despite residents being without power for multiple days due to the frigid temperatures impacting the system.