Controversies
Controversies tied to this brand in public sources. A listing is not a finding of fault.
Back to profile4 entries
2023
Unauthorized business-profile listing lawsuit
Two salons alleged that Groupon listed them without permission, damaged their reputations, and diverted organic search traffic. An Illinois federal court approved a settlement benefiting a large class of small businesses and allowing profile or expired-page edits or removals.
2022
Investor misrepresentation class action
Groupon settled a class action brought by investors who alleged that the company had misled them. The settlement resolved the claims without a finding described here beyond the reported agreement.
2021
Groupon commits to customer service changes after CMA inquiry
Company response
After warnings from the UK Competition and Markets Authority (CMA), Groupon committed to customer service changes, including offering refunds to some customers who had not previously had that option and improving the accuracy of offer descriptions on its website.
Company response
Refund or compensation — Groupon
The CMA said Groupon had now committed to improving its customer service, and to offer refunds to some customers who had not previously had this option.
Remediation — Groupon
The Companies and Markets Authority (CMA) said Groupon had also pledged to improve the accuracy of the descriptions of offers on its website
Source excerpt
The CMA said Groupon had now committed to improving its customer service, and to offer refunds to some customers who had not previously had this option.
Discount voucher firm Groupon has agreed to a raft of customer service changes - including refunds - after warnings from the competition watchdog.
The Companies and Markets Authority (CMA) said Groupon had also pledged to improve the accuracy of the descriptions of offers on its website
2011
IPO accounting criticism
Analysts and regulators scrutinized Groupon’s use of Adjusted Consolidated Segment Operating Income, arguing that the non-standard measure presented a more favorable picture than standard accounting results. Groupon revised its IPO filing to show a substantially larger operating loss under conventional measures.