Skip to content
Brand AI

Hertz Global Holdings

Controversies

Controversies tied to this brand in public sources. A listing is not a finding of fault.

Back to profile3 entries

  1. 2022

    Customer vehicle-theft reporting controversy

    Numerous customers alleged that Hertz reported vehicles as stolen despite active or disputed rental agreements. Reports described arrests, detention and professional or financial consequences. Court proceedings required disclosure of reporting practices, and Hertz later announced a settlement covering 364 pending claims.

    Source

  2. 2021

    Customers pursue claims against Hertz over stolen-car reports

    Lawsuit filed

    A lawsuit involving 165 plaintiffs was being heard in bankruptcy court. Customers alleged that Hertz reported their legitimate rental cars stolen, leading to arrests. The claims were filed before Hertz's bankruptcy, according to the article.

    Company response

    • Refund or compensation — Hertz

      Hertz admitted in April that 'several hundred people' were impacted by the company's errors, but that it is extending settlement offers to claimants on a case-by-case basis.

    Source excerpt

    • According to , the 165 plaintiffs in the lawsuit are vying for a chunk of what remains of the pre-bankruptcy Hertz.
    • a bankruptcy court is still hearing claims filed by dozens of customers who were arrested after Hertz reported their legitimate rental cars stolen.
    • The plaintiffs say the practices have led to horrific situations with police, including arrests at gun-point and even jail.
    Source

  3. 2021

    Herbert Alford files lawsuit against Hertz over delayed receipt

    Lawsuit filed

    Herbert Alford filed a lawsuit against Hertz, alleging that the company failed to produce in a timely manner a receipt that could have proved his innocence in a murder case. He is seeking financial compensation.

    Source excerpt

    • A Michigan man who spent nearly five years in custody is suing a car rental company for failing to produce in a timely manner a receipt that would have proved his innocence long before he was convicted of a 2011 murder.
    • Alford filed a lawsuit against Hertz on Tuesday, although the case will be slowed by the company’s bankruptcy reorganization.
    • In response, Hertz told Newsweek on Wednesday that the allegations regarding race are "simply untrue."
    Source