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Holland America Line

Controversies

Controversies tied to this brand in public sources. A listing is not a finding of fault.

Back to profile3 entries

  1. 2021

    Carnival discloses potential data breach affecting cruise brands

    Issue disclosure

    In a disclosure dated June 18, 2021, Carnival stated that a data breach might have exposed personal information belonging to customers and employees of Carnival, Princess Cruises, and Holland America Line. The disclosure identified the three cruise brands as potentially affected by the incident. The statement did not specify the nature of the exposed data, the number of individuals involved, or the cause of the breach. No further details on the scope or consequences of the incident were provided in the disclosure.

    Carnival disclosed that a data breach might have exposed personal information about customers and employees of Carnival, Princess Cruises, and Holland America Line.

    Source excerpt

    • Carnival has revealed that a data breach might have exposed personal information about customers and employees of Carnival, Princess Cruises and Holland America Line.
    Source

  2. 2021

    Carnival discloses personal data breach

    Issue disclosure

    Carnival disclosed that it had detected unauthorized access to its computer systems in March. The company stated that the breach affected personal information of some guests, employees and crew. It also said there was evidence indicating a low likelihood of the data being misused.

    Company response

    • Investigation — Carnival

      hired a cyber security firm to investigate the breach

    • Remediation — Carnival

      to shut down the event and prevent further unauthorised access

    • Ongoing disclosure — Carnival

      alerted individuals whose data had been compromised and set up a call center to respond to their queries

    Source excerpt

    • Cruise operator Carnival said on Thursday it had detected unauthorised access to its computer systems in March, after which it alerted regulators and hired a cyber security firm to investigate the breach.
    • detected unauthorised access to its computer systems in March
    • There is evidence indicating a low likelihood of the data being misused,
    Source

  3. 2021

    Carnival discloses customer and workforce data breach

    Issue disclosure

    Carnival disclosed that attackers accessed portions of its IT systems and personal information relating to some guests, employees, and crew. The accessed information included personal, financial, and health data. Carnival also warned affected people of a low likelihood of misuse.

    Company response

    • Ongoing disclosure — Carnival

      The cruise line operator also warned impacted customers, employees, as well as Carnival Cruise Line, Holland America Line, Princess Cruises, and medical operations crew that they found evidence indicating "a low likelihood of the data being misused."

    Source excerpt

    • The cruise line operator also warned impacted customers, employees, as well as Carnival Cruise Line, Holland America Line, Princess Cruises, and medical operations crew that they found evidence indicating "a low likelihood of the data being misused."
    • It appears that in mid-March, the unauthorized third-party gained access to certain personal information relating to some of our guests, employees, and crew.
    • Carnival Corporation, the world's largest cruise ship operator, has disclosed a data breach after attackers gained access to some of its IT systems and the personal, financial, and health information belonging to customers, employees, and crew.
    Source