Controversies
Controversies tied to this brand in public sources. A listing is not a finding of fault.
Back to profile3 entries
2019
Mobile-app session-replay privacy concerns
Reporting alleged that session-replay software from Glassbox recorded user activity in the Hotels.com mobile application and sent information to Expedia servers without explicit user consent.
2007
Accessible-room reservation lawsuit
Wheelchair users sued over the inability to reserve rooms guaranteed to be wheelchair accessible. Hotels.com settled and agreed to changes intended to improve the booking of accessible rooms.
2006
Laptop theft and customer-data exposure
A stolen laptop reportedly contained names, addresses, and credit-card information associated with approximately 243,000 customers. Available accounts stated that there was no evidence of fraudulent activity.