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Hurtigruten

Controversies

Controversies tied to this brand in public sources. A listing is not a finding of fault.

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  1. 2020

    COVID-19 outbreak and handling of MS Roald Amundsen voyages

    In July and August 2020, COVID-19 cases were identified among crew and passengers connected with voyages of MS Roald Amundsen. The incident led to hospitalizations, quarantines, operational suspensions, and public criticism. Norwegian authorities investigated the company’s procedures for testing, passenger notification, infection control, crew management, and communication. Hurtigruten acknowledged shortcomings and suspended its expedition operations while reviewing its protocols.

    Source

  2. 2020

    Hurtigruten reports cyberattack affecting IT systems

    Issue disclosure

    Hurtigruten reported a serious ransomware cyberattack that caused systems to fail and appeared to affect its global IT infrastructure. According to the company, its website and corporate email were unavailable. Hurtigruten stated that it had informed the authorities. The event was reported on 14 December 2020.

    Source excerpt

    • “This is a serious attack. Hurtigruten’s global IT infrastructure appears to be affected,” Ole-Marius Moe-Helgesen, the company’s head of IT, said in a statement, adding that the company had implemented “comprehensive measures” to limit the damage from the attack.
    • Norwegian cruise company Hurtigruten sustained a cyberattack earlier on Monday and several key systems are currently down, the company said in a statement.
    • The company said it has informed the authorities about the incident.
    Source