Controversies
Controversies tied to this brand in public sources. A listing is not a finding of fault.
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Allegations of tourist drugging at Mexican resorts
Media reports cited people who described sickness, blackouts and injuries after drinking at Iberostar and other resorts in the Cancun and Playa del Carmen area. The available material presents these as allegations and does not establish a group-wide finding of wrongdoing.
Sexual-assault allegations and TripAdvisor review controversy
Coverage concerning an Iberostar property in Playa del Carmen discussed allegations of sexual assault involving guests, including one allegation involving a resort security guard, and the removal of related reviews from TripAdvisor. The controversy also concerned TripAdvisor's review-guideline and moderation practices.