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IHG Hotels & Resorts

Controversies

Controversies tied to this brand in public sources. A listing is not a finding of fault.

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  1. 2021

    Hotel franchisee files lawsuit against IHG

    Lawsuit filed

    Louisiana hotelier Vimal Patel filed a lawsuit against U.S. subsidiaries of InterContinental Hotels Group, alleging fraudulent and anticompetitive practices affecting franchisees. The suit seeks class-action status; the allegations are not established as findings.

    Company response

    • Ongoing disclosure — InterContinental Hotels Group

      will respond to all claims through the appropriate legal processes

    Source excerpt

    • Jennifer Cook, an IHG spokesperson, said the company is "reviewing the complaint, which appears to have been filed by a single owner of Holiday Inn Express and Staybridge Suites-branded hotel properties in Louisiana, and will respond to all claims through the appropriate legal processes."
    • alleging a pattern of fraudulent and anticompetitive practices, including kickbacks from vendors that franchisees are forced to use.
    • Vimal Patel, a Laplace-based hotelier, filed his lawsuit against U.S. subsidiaries of London-based InterContinental Hotels Group on Thursday in federal court in New Orleans.
    Source

  2. 2017

    Living-wage commitment criticism

    London mayor Sadiq Khan publicly accused IHG of failing to meet a commitment to pay the living wage.

    Source

  3. 2012

    Online travel-agent discounting investigation

    The UK Office of Fair Trading alleged that IHG had breached competition law by preventing online travel agents from discounting room-only accommodation prices. IHG agreed in February 2014 to discontinue the practice.

    Source

  4. 2012

    VAT inclusion in advertised prices

    The UK Advertising Standards Authority warned IHG that advertised prices should include VAT. A later Which? report stated that the issue had continued.

    Source