Controversies
Controversies tied to this brand in public sources. A listing is not a finding of fault.
Back to profile3 entries
2025
Industrial Bank headquarters and credit card center hit with consecutive fines
In December 2025, Industrial Bank's head office was fined 7.2 million yuan by the National Financial Regulatory Administration for inadequate management of outsourced institutions and inaccurate enterprise classification, and the responsible person was warned and fined 60,000 yuan. In August 2026, the bank's credit card center was fined 4.2 million yuan by the Shanghai Financial Regulatory Bureau for ten violations, including card issuance review, credit management, transaction monitoring, and outsourced collection management; four then-current heads were each warned and fined 50,000 yuan. The bank said rectification had been completed; its credit card loan balance shrank by more than 10% in a year, with the non-performing loan ratio above 3%.
2021
Industrial Bank notified for infringing consumer rights
The Consumer Protection Bureau of the China Banking and Insurance Regulatory Commission notified that Industrial Bank had problems including defaulting to a pre-checked starting amount for automatic credit card installment, inadequate implementation of suitability management, bundling accident insurance to mortgage customers, and concealing important information in insurance agency sales, involving six types of illegal and irregular conduct. Progress: media relay of a special regulatory notice. Entity involved: Industrial Bank Co., Ltd.
2021
Industrial Bank Suqian Branch fined for lax loan review
The Suqian Banking and Insurance Regulatory Branch determined that the branch's review of real estate development loan disbursement was not strict and that some funds flowed back to accounts related to the enterprise group, and imposed a 300,000 yuan fine. Progress: regulatory administrative penalty. Entity involved: Industrial Bank Co., Ltd. Suqian Branch. Scope: Industrial Bank Suqian Branch.