Controversies
Controversies tied to this brand in public sources. A listing is not a finding of fault.
Back to profile3 entries
2024
Settlement over alleged unpermitted renovations
Invitation Homes agreed to pay $20 million to settle allegations concerning renovations performed without required permits.
2024
Federal Trade Commission settlement over resident practices
The FTC settlement addressed alleged unfair and deceptive conduct involving hidden or insufficiently disclosed fees, security-deposit withholding, and representations about eviction policies during the COVID-19 pandemic. The reported resolution included $48 million in customer refunds and mandated changes to pricing and resident procedures.
2018
Tenant complaints and scrutiny over rents, fees, evictions, and maintenance
Investigative reporting and tenant advocacy highlighted allegations of substantial rent increases, high late-payment fees, eviction-related charges, delayed or inadequate repairs, and property defects. A class-action complaint filed in California raised similar issues. Invitation Homes challenged the sufficiency of the lawsuit’s evidence and cited strong customer-satisfaction results.