Controversies
Controversies tied to this brand in public sources. A listing is not a finding of fault.
Back to profile2 entries
2006
Customer complaints and Better Business Bureau criticism
The reference material reports an F Better Business Bureau grade in each year from 2006 through 2009, alongside complaints across the United States concerning alleged deceptive sales practices, delivery problems, warranty disputes, bait-and-switch techniques, and unaddressed customer complaints. It also records an A grade in 2013.
2004
New York sales-practices consent order
The New York attorney general announced a consent order and judgment alleging deceptive, fraudulent, or illegal business practices. The order permanently barred specified conduct, required substantial changes to sales and customer-service procedures, and required restitution for consumers affected by failures to repair or replace defective goods. The company also agreed to pay $275,000 in penalties and $2,000 in costs.