Controversies
Controversies tied to this brand in public sources. A listing is not a finding of fault.
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2015
Massachusetts deceptive-marketing settlement
Massachusetts authorities announced a settlement concerning alleged deceptive marketing, unauthorized customer switches, prices exceeding certain utility supply rates, and termination charges.
2015
Sales-agent employment classification class action
A class action alleged that Just Energy improperly classified door-to-door sales agents as independent contractors and thereby denied them protections under Ontario employment legislation.
2014
National Home Services door-to-door marketing settlement
The Competition Bureau said a Just Energy subsidiary agreed to pay penalties, restitution, and other costs after complaints that water-heater sales staff misrepresented their identity and the purpose of their visits.
2013
Continuing scrutiny of energy sales practices
The Ontario Energy Board cited Just Energy over alleged infractions related to sales practices after the company said it had reduced or removed claims that customers would save money.
2010
Alberta forged-signature cases
Three former Just Energy salespeople pleaded guilty to charges involving forged customer signatures on energy contracts and were fined.
2008
New York deceptive-sales action
New York's attorney general brought an action against U.S. Energy Savings, a predecessor associated with Just Energy, alleging deceptive sales practices. The matter resulted in payment of penalties and costs.
2003
Allegations involving forged energy contracts
The Toronto Star reported that Ontario Energy Savings and another energy company had faced fraud charges connected with agents allegedly forging energy contracts, followed by fines.
Questions concerning executive biography and accounting disclosures
The reference material describes allegations concerning Rebecca MacDonald's credentials and biography and reports that forensic accounting firms questioned aspects of Just Energy's accounting and investor disclosures. The supplied material does not establish final adjudicated findings.