Controversies
Controversies tied to this brand in public sources. A listing is not a finding of fault.
Back to profile2 entries
2026
Yellow Water From Guest Room Tap; Room Change Leads to Extra Night's Charge
Guests at a JW Marriott hotel in Shanghai reported yellow water coming from the washbasin tap in their room. After negotiating a room change, they were charged for an extra night; after the case was exposed, the hotel expedited a refund. No administrative penalty was seen.
2018
Marriott Lists Hong Kong, Macao, Taiwan and Tibet as 'Countries'; Shanghai Regulators Summon It and Order Website Closure
In January 2018, a Marriott member questionnaire listed Hong Kong, Macao, Taiwan and Tibet as 'countries.' The Shanghai Tourism Bureau summoned Marriott for talks, and cyberspace authorities ordered its Chinese website and app closed for one week for rectification. Marriott apologized. Its reputation in China was severely damaged.