Controversies
Controversies tied to this brand in public sources. A listing is not a finding of fault.
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2026
Liby flagship store faces backlash after forcing refunds over mispriced laundry detergent
In January 2026, a laundry detergent on Liby's official flagship store was mistakenly priced at “6.9 yuan for 10 jin”; after many consumers placed orders, they were forced to accept refunds and received only a 5-yuan red envelope as compensation, sparking criticism of “a big store bullying customers.” Liby acknowledged the pricing error and publicly apologized, saying it would upgrade its price review process.
2024
Liby Fined RMB 50,000 for Not Disclosing Prize Probability in Promotion
Guangzhou Liby Enterprise Group held a scan-code red packet promotion for its automatic concentrated powder but did not clearly publish the number of prizes or the winning probability. The Chongyang County Market Supervision Bureau determined this constituted improper prize-giving sales and imposed a RMB 50,000 fine. Progress: administrative penalty. Entity involved: Guangzhou Liby Enterprise Group Co., Ltd.
2021
Guangzhou Liby fined by Pingdingshan market regulator for violating Advertising Law
Guangzhou Liby was once fined 102,500 yuan by the Pingdingshan Municipal Market Supervision Administration in Henan for violating the Advertising Law, Jiemian News reported, saying that several well-known daily chemical companies were fined in Pingdingshan. Fine: 102,500 yuan.