争议事件
以下收录公开来源中与该品牌相关的争议事件。列出一条并不表示过错已经证实。
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2021
巴黎欧莱雅回应面膜产品价格投诉
公司回应
巴黎欧莱雅回应消费者关于直播间购买的面膜产品价格高于其天猫旗舰店售价的投诉。公司称，部分消费者通过叠加不同平台和店铺的优惠获得了更低价格，并为复杂的销售机制致歉。
品牌回应
调查 — L'Oreal Paris
L'Oreal said in its reply on Nov. 18 that the company has set up a team to respond to inquiries from consumers and has been working with relevant government departments in a bid for solutions.
道歉 — L'Oreal
"We apologize again for the trouble brought to consumers by the complex sales mechanism," according to L'Oreal.
来源摘录
L'Oreal said in its reply on Nov. 18 that the company has set up a team to respond to inquiries from consumers and has been working with relevant government departments in a bid for solutions.
Nearly 20,000 consumers complained the mask products they purchased at the livestreamers' sales are more expensive than those offered at the L'Oreal flagship store on Tmall.
"We apologize again for the trouble brought to consumers by the complex sales mechanism," according to L'Oreal.