Controversies
Controversies tied to this brand in public sources. A listing is not a finding of fault.
Back to profile5 entries
2021
Lawsuit against Macy’s over alleged delivery-driver assault
Lawsuit filed
In 2021, a Queens woman filed a lawsuit against Macy’s and two trucking companies, seeking $50 million. According to the filing, a delivery driver sexually assaulted her during a mattress delivery. The suit named the retailer and the two trucking firms as defendants. The report describes the claim as an allegation and does not state a verdict, settlement, or other outcome. No further details about the parties, the delivery, or the litigation are provided in the source summary.
A Queens woman sued Macy’s and two trucking companies for $50 million, alleging that a delivery driver sexually assaulted her during a mattress delivery.
Source excerpt
The man then put the woman's hand on his penis and his mouth on her breast.
She is suing Macy's and the two trucking companies for $50 million.
2020
Macy’s sued over alleged use of facial-recognition software
Lawsuit filed
An Illinois woman filed a proposed class action against Macy’s in federal court in Chicago, alleging that the department store chain violated Illinois’s Biometric Information Privacy Act by using Clearview software to identify shoppers from security-camera footage.
2020
Macy's faces backlash over parade tweet
Public backlash
Macy's faced criticism after a Thanksgiving Day tweet described the Zeta Phi Beta Centennial Steppers as a "diverse dance group." The tweet was later deleted. The description drew backlash, and the deletion followed the criticism. No further details about the response or its outcome were provided in the source.
Macy’s faced criticism after describing the Zeta Phi Beta Centennial Steppers as a “diverse dance group” in a Thanksgiving Day tweet; the tweet was later deleted.
Source excerpt
Macy's exclaimed in a now-deleted tweet.
Retail giant Macy's is under fire after calling the Zeta Phi Beta Centennial Steppers a "diverse dance group" in a Thanksgiving Day tweet.
2019
Macy’s discloses customer data security incident
Issue disclosure
Macy’s informed affected customers of unauthorized code added to two pages on macys.com that could capture information submitted on the checkout and wallet pages. The company said the code was removed on October 15, 2019, and that affected customers would receive identity protection services at no cost.
Company response
Remediation — Macy's
While the code was removed on October 15, 2019, according to the company
Ongoing disclosure — Macy's
Affected customers have been notified and will receive additional information, including instructions on how to enroll in consumer protection services at no cost.
Source excerpt
In a letter dated November 14, the company said: "On behalf of Macy's, we are writing to inform you about a recent incident involving unauthorized access to personal information about you on macys.com."
It has arranged to have Experian IdentityWorksSM provide identity protection services for 12 months at no cost to affected customers.
Based on our investigation, we believe that on October 7, 2019 an unauthorized third party added unauthorized computer code to two pages on macys.com.
2019
Macy’s discloses customer data breach
Issue disclosure
Macy’s disclosed that an unauthorized third party added code to two pages of macys.com on October 7, 2019, capturing payment and customer information submitted by affected customers. The company said it removed the code on October 15.
Company response
Investigation — Macy's
Our teams successfully removed the unauthorized code on October 15, 2019.
Remediation — Macy's
The retailer is also offering all affected users a free year of Experian IdentityWorks credit monitoring service to protect them against any possible repercussions as a result of the breach.
Source excerpt
Based on our investigation, we believe that on October 7, 2019 an unauthorized third party added unauthorized computer code to two (2) pages on macys.com.
Our teams successfully removed the unauthorized code on October 15, 2019.
The retailer is also offering all affected users a free year of Experian IdentityWorks credit monitoring service to protect them against any possible repercussions as a result of the breach.