Controversies
Controversies tied to this brand in public sources. A listing is not a finding of fault.
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2024
My Gym Dongguan store closures trigger dispute over refunds for remaining classes
Southern Metropolis Daily reported that My Gym's Dongguan Dongcheng and Chang'an stores closed on August 26, and students sought refunds for unconsumed class hours. The stores said operations had continued to lose money and proposed transferring classes. The parents' concerns in the report are retained as consumer claims and are not treated as an established finding of fraud. Status: media report, consumer complaints and store response. Subject: operating entities of My Gym's Dongguan Dongcheng and Chang'an stores. Scope: operating entities of My Gym's Dongguan Dongcheng and Chang'an stores; this cannot be used to conclude that all franchise stores are the same.
2023
Chairman uncontactable and stores suddenly close in multiple places, leaving parents struggling to get refunds
Starting in late 2023, the chairman of My Gym early education became uncontactable, and stores in many parts of the country successively closed; parents in Dongguan, Nanchang and other places found it difficult to get refunds for course fees ranging from hundreds of thousands to nearly one million yuan; in 2024 the parent company terminated its listing, setting off another wave of store closures. The Dongguan local government set up a special task force to handle the matter; many consumers sought redress without success.