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Narwal

Controversies

Controversies tied to this brand in public sources. A listing is not a finding of fault.

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  1. 2025

    Narwal robot vacuum warranty denied after cockroach damage; leaks flood homes

    A Narwal robot vacuum was denied warranty after cockroaches entered and damaged the motherboard; the company said it was a “biological habit issue” that is “difficult to absolutely block,” and consumers questioned a design defect. Another user reported water leakage flooding the home and affecting a neighbor after only five uses, and multiple consumers complained about high out-of-warranty repair quotes, opaque inspection evidence and other “unfair terms.” The brand's after-sales reputation was damaged.

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