Controversies
Controversies tied to this brand in public sources. A listing is not a finding of fault.
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2022
Returns and open-box product controversy
A Gamers Nexus report alleged that Newegg mishandled a returned motherboard and resold a known defective item as working open-box merchandise. Newegg apologized, characterized the matter as process errors and isolated incidents, and adopted a no-questions-asked return policy for certain open-box products.
2022
Newegg responds to faulty open-box item controversy
Company response
Newegg resold a faulty motherboard as an open-box item and denied a return. The retailer subsequently apologized, stated that it had changed internal procedures, and pledged to contact affected customers. The article also reports that Newegg refunded Gamers Nexus and introduced a no-questions-asked return policy for certain open-box items.
Company response
Apology — Newegg
Newegg apologized on Monday and pledged to reach out to customers who experienced the same problem.
Remediation — Newegg
As a result, we have already changed internal procedures to improve how we manage product returns.
Refund or compensation — Newegg
Although Newegg has since refunded Gamers Nexus, the controversy sparked an outpouring of anger against the electronics retailer
Remediation — Newegg
We have put in place new policies to ensure a hassle-free return experience on ‘open box’ merchandise returns on motherboards and CPUs.
Source excerpt
Newegg apologized on Monday and pledged to reach out to customers who experienced the same problem.
Newegg is under fire from PC builders after the electronics retailer was caught reselling a faulty motherboard to a popular YouTube channel and initially denying an attempt to return it.
Although Newegg has since refunded Gamers Nexus, the controversy sparked an outpouring of anger against the electronics retailer
2018
Checkout malware and payment-card exposure
Malicious code placed on Newegg servers for more than a month could intercept customer payment-card data entered during checkout.
2010
Counterfeit Intel processor sales
Newegg sold counterfeit Intel Core i7-920 processors supplied through a vendor relationship. The company later acknowledged the products were counterfeit, ended its relationship with the supplier, and offered replacements.