Controversies
Controversies tied to this brand in public sources. A listing is not a finding of fault.
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2015
Ofgem customer-treatment settlement
Ofgem ordered npower to pay a £26 million settlement over failures to treat customers fairly. The action followed sustained criticism of the supplier's customer service and complaint handling.
2013
Tax-avoidance criticism
Politicians and campaigners accused npower of avoiding tax. The company rejected the characterization and attributed its lower-than-expected tax payment to investment-related capital allowances.
2008
Door-to-door sales conduct allegations
An undercover newspaper investigation alleged that npower's door-to-door representatives misled potential customers and asked them to sign forms without clearly explaining that they were contracts. Ofgem subsequently fined the company £1.8 million.