争议事件
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2022
新加坡扩大Kinder巧克力产品召回范围
宣布召回
新加坡食品局因可能存在沙门氏菌污染，扩大了新加坡市场指定Kinder巧克力产品的召回范围，并指示五家进口商召回相关产品。FairPrice也启动Kinder Mini Eggs召回，并为符合条件的顾客提供全额退款。Ferrero建议消费者不要食用受影响产品，并表示对此事深感遗憾。
品牌回应
道歉 — Ferrero
“We deeply regret this matter.
澄清 — Ferrero
For consumers who have one of these products, please do not consume it,” said the spokesman, adding that consumers who have the products should keep them and contact the store they bought them from.
退款或补偿 — FairPrice
Customers who have bought the affected products from FairPrice may return them to the store for a full refund by April 25.
来源摘录
Meanwhile, FairPrice has activated a product recall for Kinder Mini Eggs (75g), which has been removed from shelves, said a spokesman for the supermarket chain in response to ST.
The recall of Kinder products – including its popular Kinder Surprise chocolate eggs – from the market in Singapore over salmonella contamination concerns has been widened, ahead of the Easter weekend.
SFA has directed five importers - Kaimay Trading, Heinemann Asia-Pacific, Focus Network Agencies (Singapore), Walluco and Le Petit Depot - to recall the items.