Ontario Lottery and Gaming Corporation
Controversies
Controversies tied to this brand in public sources. A listing is not a finding of fault.
Back to profile3 entries
2017
Self-exclusion program effectiveness questioned
Reporting found that some people registered in OLG's self-exclusion program could still enter casino properties and gamble. The issue generated criticism of facial-recognition systems, staff enforcement and the broader design of industry self-exclusion programs.
2007
Subliminal-image slot-machine controversy
Eighty-seven slot machines displayed rapid images resembling winning symbol combinations during play. The machines received a software update after the issue was identified.
2006
Retailer prize-win and ticket-validation controversy
A CBC investigation examined cases in which lottery retailers or their associates won major prizes, including the disputed handling of Bob Edmonds's Encore ticket. An Ontario ombudsman's review criticized OLG's treatment of customers and its enforcement of insider-win safeguards. OLG subsequently introduced additional security procedures and released Edmonds from a confidentiality agreement.