Controversies
Controversies tied to this brand in public sources. A listing is not a finding of fault.
Back to profile1 entries
2021
Altice reaches settlement with New York over storm response
Settlement
Altice USA reached a nearly $72 million settlement resolving New York state claims that it failed to adequately prepare for or respond to Tropical Storm Isaias. The state’s Public Service Commission report said Altice “apparently failed” to follow significant aspects of its emergency response and storm readiness plans.
Stated objective. resolve New York state claims
Company response
Remediation — Altice USA Inc
Altice USA Inc has reached a nearly $72 million settlement to resolve New York state claims that the phone and cable TV provider failed to adequately prepare for or respond to Tropical Storm Isaias in August, when more than 439,000 customers lost service.
Refund or compensation — Altice USA Inc
Altice, which owns the Optimum brand, will spend $68.5 million to upgrade its infrastructure and technology, including for storm responses, and has provided $3.4 million in customer credits.
Source excerpt
Altice USA Inc has reached a nearly $72 million settlement to resolve New York state claims that the phone and cable TV provider failed to adequately prepare for or respond to Tropical Storm Isaias in August, when more than 439,000 customers lost service.
A report in February from the Public Service Commission said Altice "apparently failed" to follow significant aspects of its emergency response and storm readiness plans.