Controversies
Controversies tied to this brand in public sources. A listing is not a finding of fault.
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2021
Carnival discloses potential data breach affecting cruise brands
Issue disclosure
In a controversy note concerning Princess Cruises, Carnival disclosed that a data breach might have exposed personal information about customers and employees of Carnival, Princess Cruises, and Holland America Line. The disclosure stated that the breach potentially affected these three cruise brands. No further details regarding the cause, scope, or consequences of the incident were provided in the source summary.
Source excerpt
Carnival has revealed that a data breach might have exposed personal information about customers and employees of Carnival, Princess Cruises and Holland America Line.
2021
Carnival discloses personal data breach
Issue disclosure
Carnival disclosed that it had detected unauthorized access to its computer systems in March. The company stated that the breach affected personal information of some guests, employees and crew. It also said there was evidence indicating a low likelihood of the data being misused.
Company response
Investigation — Carnival
hired a cyber security firm to investigate the breach
Remediation — Carnival
to shut down the event and prevent further unauthorised access
Ongoing disclosure — Carnival
alerted individuals whose data had been compromised and set up a call center to respond to their queries
Source excerpt
Cruise operator Carnival said on Thursday it had detected unauthorised access to its computer systems in March, after which it alerted regulators and hired a cyber security firm to investigate the breach.
detected unauthorised access to its computer systems in March
There is evidence indicating a low likelihood of the data being misused,
2021
Carnival discloses customer and workforce data breach
Issue disclosure
Carnival disclosed that attackers accessed portions of its IT systems and personal information relating to some guests, employees, and crew. The accessed information included personal, financial, and health data. Carnival also warned affected people of a low likelihood of misuse.
Company response
Ongoing disclosure — Carnival
The cruise line operator also warned impacted customers, employees, as well as Carnival Cruise Line, Holland America Line, Princess Cruises, and medical operations crew that they found evidence indicating "a low likelihood of the data being misused."
Source excerpt
The cruise line operator also warned impacted customers, employees, as well as Carnival Cruise Line, Holland America Line, Princess Cruises, and medical operations crew that they found evidence indicating "a low likelihood of the data being misused."
It appears that in mid-March, the unauthorized third-party gained access to certain personal information relating to some of our guests, employees, and crew.
Carnival Corporation, the world's largest cruise ship operator, has disclosed a data breach after attackers gained access to some of its IT systems and the personal, financial, and health information belonging to customers, employees, and crew.
2020
Diamond Princess COVID-19 outbreak
The outbreak aboard Diamond Princess during quarantine in Yokohama infected 712 of the 3,711 people on board according to contemporary accounts. Japan’s quarantine procedures and Princess’s initial risk assessment and communications were subject to international criticism.
2020
Ruby Princess outbreak and disembarkation controversy
Ruby Princess became associated with a major COVID-19 outbreak in Australia. The circumstances surrounding passenger disembarkation and public-health handling prompted investigations, legal proceedings, and significant criticism.
2020
Couple sues Princess Cruises over alleged bed bugs
Lawsuit filed
Connie Flores and her husband filed a complaint against Princess Cruises alleging that their stateroom aboard the Emerald Princess was infested with bed bugs during a cruise to Mexico. The complaint alleges negligence, and the couple seeks $75,000 in damages. Princess Cruises said it was sorry to hear of Flores's concerns and described its stateroom inspection and cleaning practices.
Company response
Clarification — Princess Cruises
We were very sorry to hear about Ms. Flores concerns. Princess Cruises is committed to following and often exceed stringent sanitation and health guidelines
Clarification — Princess Cruises
The Santa Clarita-based company said in a statement to City News Service that it does not comment on pending litigation.
Clarification — Princess Cruises
Princess Cruises spokeswoman says the company does not comment on pending litigation.
Source excerpt
The Floreses are seeking a jury trial and $75,000 in damages for financial loss, personal injury and emotional and mental distress, according to the complaint.
An actress and her husband have filed a complaint against Princess Cruises after what has been described as a "horrific" experience with bed bugs during their anniversary cruise to Mexico.
A Princess Cruises spokesperson sent the following statement regarding the accusations and lawsuit.
2020
Lawsuit alleges negligence by Princess Cruise Lines over coronavirus exposure and passenger care
Lawsuit filed
A Texas woman filed a lawsuit against Princess Cruise Lines alleging that the cruise line knowingly exposed her and her husband to coronavirus, failed to warn them, and delayed medical care. The lawsuit seeks damages; the supplied report does not establish a court finding.
Source excerpt
Juishan says her husband died April 4 from COVID-19 complications. She's going after the cruise line for more than $1 million in damages.
Juishan Hsu and her daughter just filed docs against Princess Cruise Lines, claiming the company exposed passengers aboard the Ruby Princess to the novel coronavirus ... which eventually killed her husband, Chung Chen.
The lawsuit, filed April 14, seeks damages for negligence, gross negligence and for other unlawful acts.
2019
Princess Cruises apologizes over workers’ Maori attire
Company response
After photos surfaced of non-native workers dressed in Maori garb at a Princess Cruises tent in Tauranga, the company apologized and said ship management withdrew the crew members from the area to prevent further cultural insensitivity.
Company response
Apology — Princess Cruises
We give a complete assurance that no offence was ever intended and we apologize unreservedly for what has happened.
Remediation — Princess Cruises
After being made aware of the situation, the ship’s management team took action to withdraw the crew members from the area to prevent any further possibility of cultural insensitivity.
Source excerpt
After being made aware of the situation, the ship’s management team took action to withdraw the crew members from the area to prevent any further possibility of cultural insensitivity.
Princess Cruises has issued an apology for its "cultural insensitivity" after photos of non-native workers dressed in Maori garb surfaced on social media.
We give a complete assurance that no offence was ever intended and we apologize unreservedly for what has happened.